Shipping & Returns

Standard Timescales:

Expected delivery is within 3-7 business days, unless the item is part of a PRE-ORDER sale, in which case delivery will be based on the date given on the product description. 

When you order is delivered please check immediately for any damages before signing. If original product packaging has been discarded we will not accept any returns for refunds.

Generated Shipping Prices

All of the shipping prices generated from our website apply to the UK mainland ONLY.

Therefore, these shipping prices exclude areas within the UK such as Northern Ireland, Jersey, Guernsey & The Scottish Highlands, etc.

Consequently, if you have placed an order from one of these regions (or similar) and the incorrect shipping charges have been applied to your order, please do not be alarmed if a member of our sales team contacts you shortly after placing an order to arrange an additional payment to cover the shipping costs.

If you are not willing to pay these additional charges then your order will be cancelled and a full refund will be issued (for more information regarding this please refer to our terms and conditions which provide more information regarding this).

If you are from one of the regions listed above and would like to place an order we would strongly recommend contacting our sales team email via (support@sisufitness.co.uk) for a more accurate and competitive quote.

 

Parcels

The majority of our parcel orders are shipped via the courier UPS.

When your order has been dispatched you will receive a shipping notification from the courier which will confirm the delivery date of your order and provide you with a 1-hour time slot for your delivery.

Once your order has been dispatched the delivery address of your order cannot be changed.

Please note, if you request for the courier to leave your parcel in a safe location regardless of whether or not the courier has left your parcel in the incorrect location requested, we (Sisu Fitness Group Ltd) are not liable and will not dispatch a replacement order - this is done so at your own risk.

 

Commercial/Business Orders Delivery:

For commercial gyms/Studios please call the sales team to discuss delivery and installation options.

Delivery times can increase during busy periods of the year. Please call to confirm current lead times if you require a quicker or dated delivery.

Further Information

If you have any questions or require any further information then please do not hesitate to contact a member of our sales team at support@sisufitness.co.uk

 

Please note, any disputes regarding a damaged item or missing parcel must be made within 14 days (including weekends) from the date of your order being dispatched.

It is with regret to inform you that any disputes made outside of this timeframe are not valid, as this falls outside of our couriers dispute terms and conditions.

Consequently, we will not be able to send out a replacement order as we will be unable to raise a claim with the courier.

We are working with couriers to ensure service resumes, however, there may be delays during this time due to the impact of coronavirus (COVID-19).

Please be aware all of the current delivery estimates will be subject to change with the evolving situation. 

Sisu Fitness Returns Policy

If you have changed your mind and wish to return an order, you have up to 28 days to ensure the item(s) is returned to us. To have your return accepted item(s) must be in original unused condition and packaging, which will be inspected on arrival unless there has been a recorded manufacturing fault.

Returned item(s) originally purchased with "Free Shipping" will be refunded for the cost of the equipment, less the actual cost of shipping. Item(s) returned more than 28 days after purchase will receive store credit.

Please contact support@sisufitness.co.uk for the returns address.

If you need further assistance on the return policy, please talk to us on the chat at the bottom of the screen and we will be more than happy to assist you.